Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, contact us at handycartuk@gmail.com. Please note that returns must be requested and approved before sending anything back — items sent to us without first requesting a return will not be accepted.

You can always contact us for any return question at handycartuk@gmail.com.

Damages and issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or you've received the wrong item, contact us within 48 hours with a photo of the item and your order number, so we can put things right quickly, usually with a replacement or full refund, no return shipping required.

Low-cost items
For lower-value items, we may issue a refund or send a replacement without requiring you to return the original item, to save you the hassle and cost of return shipping. We'll let you know if this applies when you contact us.

Exceptions / non-returnable items
We can't accept returns on items that have been opened or used where hygiene is a factor (such as cleaning wipes), personalised or custom items, or sale items and gift cards.

Exchanges
The fastest way to get the right item is to request a return on the one you have, and once approved, place a new order for the item you want.

Refunds
Once we've received and inspected your return (where applicable), we'll let you know if the refund is approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you still haven't received your refund, contact us at handycartuk@gmail.com.